Frequently Asked Questions
Clear answers about ordering flowers online for delivery in Belgium, from delivery days and fees to Belgian flower customs.
Ordering and delivery in Belgium
How do I send flowers to Belgium from abroad?
You can send flowers to Belgium from any country by ordering online at SendFlowersBelgium. Choose an arrangement and size, pick a delivery date, enter the recipient's name, address and phone number, write your card message and pay by card or PayPal. It works the same from the US, the UK, Europe, Asia or Australia. A Belgian address needs the street, house number, any apartment box number (written "bus" in Dutch or "boîte" in French), the four-digit postcode and the town. A local florist then prepares the bouquet by hand and delivers it to the door.
Which cities in Belgium do you deliver to?
We deliver to every town in Belgium, in Flanders, Wallonia and the Brussels region alike. That includes Brussels, Antwerp, Ghent, Charleroi, Liège, Bruges, Namur and Leuven, as well as smaller towns, coastal resorts such as Ostend and Knokke-Heist, and villages in the Ardennes. Each order is passed to a florist close to the recipient, so the flowers travel a short distance and arrive fresh. If you are unsure whether an address is covered, enter the postcode at checkout or ask us through the contact form.
What happens if the recipient is not at home?
If nobody answers, the florist will try to complete the delivery safely rather than leave flowers on the street. That is why the recipient's phone number is required: the florist may call to coordinate. Depending on the building, the bouquet may be left with a neighbour, a reception desk or a concierge, or the florist arranges a new delivery attempt. Belgian apartment buildings often have name plates rather than flat numbers on the bells, so adding the name shown on the doorbell is a real help.
Can you deliver flowers to hospitals, offices and hotels in Belgium?
Yes, florists deliver to hospitals, workplaces and hotels across Belgium. For a hospital, give the patient's full name, the ward or department and the room number if you know it, and check that the ward accepts flowers, since some intensive care and maternity units do not. For an office, add the company name and floor. For a hotel, include the guest's name as registered and the dates of the stay. Bouquets are normally handed to reception, which passes them on to the recipient.
Delivery times and dates
Do you offer same-day flower delivery in Belgium?
No, same-day delivery is not available in Belgium. We offer next-day delivery nationwide, Monday to Saturday. Place your order before midnight Belgian time and the flowers are delivered the following delivery day. If you are ordering from another time zone, remember that Belgium runs on Central European Time, which is six hours ahead of New York and one hour ahead of London. For an important date, ordering a few days early is the safest choice.
Do you deliver on Sundays and public holidays in Belgium?
No, there are no deliveries on Sundays or on the main Belgian public holidays. The date picker at checkout blocks those days automatically. Holidays to keep in mind include New Year's Day, Easter Monday, 1 May, Ascension Day, Whit Monday, National Day on 21 July, Assumption on 15 August, All Saints' Day on 1 November, Armistice Day on 11 November and Christmas Day. If your occasion falls on one of them or on a Sunday, choose the last delivery day before it, usually the Saturday.
Can I choose the delivery date and time in advance?
Yes, you choose the delivery date yourself and can schedule an order up to about three months ahead. Deliveries take place during the day. If a particular time window suits the recipient, for example before lunch or after school, write it in the delivery instructions and the florist will try to meet it. Exact delivery times cannot be guaranteed, because routes depend on traffic and the number of orders that day.
Flowers, sizes and add-ons
What is the difference between Regular, Upgraded and Deluxe?
The three sizes differ in how many flowers go into the arrangement. Regular is the standard version. Upgraded contains about 30% more flowers, and Deluxe about 60% more, which gives a fuller and more impressive bouquet in the same style and colours. The product photo on the site shows the Upgraded version, so a Regular will look slightly smaller than the picture and a Deluxe noticeably larger. Most arrangements are offered in all three sizes.
Will the bouquet look exactly like the photo?
It will look very close, but small differences are possible because each bouquet is made by hand from fresh local stock. If a particular flower is out of season or not available in Belgium that day, the florist may replace specific stems with flowers of equal or higher value, keeping the same colours and overall style. Belgian florists buy much of their stock fresh from Belgian and Dutch growers, so seasonal variation is normal and usually works in the recipient's favour.
Which gifts can I add to my flowers?
You can add a box of chocolates, a glass vase, a plush teddy bear, a greeting card, balloons or a bottle of wine. These extras are selected on the product page before checkout and arrive together with the flowers. A vase is a practical choice for hospital, hotel and office deliveries, where the recipient may not have one to hand. Chocolates are always well received in Belgium, a country that takes them seriously.
Do you sell cakes or food hampers?
No, we do not sell cakes, food hampers or other gifts. Our range is flowers and plants, with a short list of add-ons: chocolates, a glass vase, a teddy bear, a greeting card, balloons and a bottle of wine. Keeping the range focused means every item can be prepared and delivered by the same local florist in one visit.
Can I include a personal message with the flowers?
Yes, every order includes a free printed card message. You type it at checkout and the florist prints it and attaches it to the bouquet. You can write in any language: English, Dutch, French or German are all fine. Remember to sign your name in the message, because the card shows only what you write and the recipient will otherwise not know who sent the flowers. A larger greeting card is available as a paid add-on.
Payment and orders
How much does delivery cost and in which currency do I pay?
Delivery costs a flat USD 14.95 per order anywhere in Belgium, with no other surcharges. All prices are charged in US dollars. To make comparison easier, the site can also show approximate prices in reference currencies such as euros and British pounds. Your bank or card issuer converts the final amount at its own exchange rate if your account is in another currency.
Which payment methods do you accept?
We accept international credit and debit cards (Visa, Mastercard and American Express) and PayPal. Card payments are processed through Stripe, and checkout is secure and encrypted. You do not need a Belgian card or a Belgian billing address: a card issued in the United States, the United Kingdom, Canada, Australia, China or elsewhere works in the same way.
How do I know my order went through?
You receive an email confirmation with your order number right after ordering. Keep that number, as it is the quickest way for us to find your order if you have a question. If the email does not show up within a few minutes, look in your spam or promotions folder, then write to us through the contact form at /page/contact.
Can I change or cancel my order?
Yes, you can change or cancel an order free of charge up to 24 hours before the delivery date. After that point the florist may already have bought the flowers, so later changes are handled on a best-effort basis. Send your request through the contact form at /page/contact and mention your order number. We usually reply within a few hours.
What if the flowers arrive damaged or are not what I ordered?
If the flowers arrive damaged or clearly different from what you ordered, we arrange a replacement or a refund. Contact us within 24 hours of delivery through the contact form at /page/contact, include your order number and attach a photo of the bouquet. The photo lets us check the matter with the florist quickly and put it right.
Who is behind SendFlowersBelgium?
SendFlowersBelgium is operated by Flowers Worldwide LLC, a company registered in the United States. Its sister brands are abcFlora.com, which offers worldwide flower delivery, and FlowersCloud.com. Orders placed on sendflowersbelgium.com are prepared and hand-delivered by local florists in Belgium. For any question, use the contact form at /page/contact; replies usually arrive within a few hours.
Occasions and flower etiquette in Belgium
When is Mother's Day in Belgium?
Mother's Day in Belgium is celebrated on the second Sunday of May. The Antwerp area is an exception: many families there keep the older local tradition of honouring mothers on 15 August, the Feast of the Assumption. Father's Day is the second Sunday of June, or 19 March in the Antwerp tradition. Because we do not deliver on Sundays or on the 15 August public holiday, schedule Mother's Day flowers for the Saturday or the last delivery day before.
Which flowers are traditional in Belgium, and are there any to avoid?
Seasonal mixed bouquets, roses, tulips and peonies are always welcome in Belgium, while chrysanthemums are best avoided as a gift. Chrysanthemums are placed on graves around All Saints' Day on 1 November, so they are strongly associated with mourning. Red roses signal romance, so choose other colours for a colleague or host. Flowers are traditionally given in odd numbers, though not thirteen. On 1 May, small bunches of lily of the valley are offered for good luck, especially in Brussels and Wallonia.
What is the etiquette for sympathy and funeral flowers in Belgium?
Sympathy flowers in Belgium are usually white or soft in colour, and they are sent either to the funeral home before the service or to the family home. Lilies, white roses and chrysanthemums are common choices. Check the death notice first: some families ask for no flowers or suggest a donation instead. Give us the name of the deceased, the funeral home and the time of the service so the florist can deliver beforehand. A short card such as "Innige deelneming" in Dutch or "Sincères condoléances" in French is appropriate.
Which other occasions are popular for sending flowers to Belgium?
Valentine's Day on 14 February, Mother's Day, birthdays and births are the busiest occasions for flower delivery to Belgium. Secretaries' Day, on the third Thursday of April, is widely observed in Belgian offices with a bouquet for administrative staff. Flowers are also the standard thank-you when you are invited to dinner, and many people send them ahead so the host is not left hunting for a vase. Around Christmas and New Year, red and white arrangements and amaryllis are popular.